Maintaining the highest ethical standards is a manifestation of the Group’s core value of integrity. The material stakeholders, i.e. employees and suppliers, are actively engaged in the process. Comprehensive guidance is provided to all employees in a Code of Conduct, which explicitly prohibits employees from soliciting, accepting, or offering bribes or any other form of advantage. The Code also outlines the Group’s expectations on staff with regard to conflicts of interest.
Recognizing the importance of fair operating practices along the supply chain, the Supplier Code of Conduct has been developed. This Code addresses CSR aspects on business integrity, human rights, health & safety, environmental protection, etc.
The Group believes in providing the very best service to consumers, whether they are guests of its hotels, or tenants/shoppers at properties under the Group’s management. Examples of the many initiatives undertaken include:
- Quality management systems are in place to deliver the best services in properties and hotels
- Feedback systems are adopted to ensure the outcome corresponds to expectations