Corporate Social Responsibility has been integral to the Group's business ever since the Group's founding in 1963. Our commitment to CSR stems from a core belief that our business will prosper as the community and environment around us flourish. The Group considers Corporate Social Responsibility broadly and integrates aspects of CSR throughout our day-to-day operations. Our high standard of performance in CSR is reflected in being selected as a constituent member of Hang Seng Corporate Sustainability Benchmark Index.

Please click on the respective link below to learn more about Great Eagle's initiatives in each area:

Corporate Governance & Fair Operating Practices

The Group is committed to adhering to the highest ethical standards. All employees are given a Code of Conduct to which they are expected to adhere. The Code explicitly prohibits employees from soliciting, accepting, or offering bribes or any other form of advantage. The Code also outlines the Group's expectations of staff with regard to conflicts of interest. A 24-hour hotline is available for employees to report suspicious activity in a completely confidential and fully anonymous manner. An internal controls system is in place, administered and overseen by an Internal Audit Department and the Board of Directors' Audit Committee.

A full Corporate Governance Report is available in our latest annual report.

The Environment

As a founding Council Member of the Business Environment Council, the Group has long committed to keeping the environmental footprint of our properties to a minimum, both during the initial design and construction phases, as well as throughout the life of the building. The Group’s Property Management Division has obtained ISO 14001 certification.

The HK BEAM (Hong Kong Buildings Environmental Assessment Method) Society has certified two properties owned and/or managed by the Group – Great Eagle Centre and Langham Place Office Tower – even awarding the latter the Society's highest "Excellent" rating.

Below are just a few of the many environmental initiatives undertaken at properties under the Group's management:

At Langham Place Mall, for example, the above initiatives have facilitated energy savings of nearly 25% and the reduction of more than 3,000 tonnes of carbon dioxide emissions since 2004.

At Langham Hospitality Group, the "Guests of the Earth" and "Green Team" programmes promote active participation, learning and awareness of environmental protection for hotel guests and staff respectively. A full-time Environmental Manager together with a dedicated Environmental Champion and Green Team at each hotel undertake various environmental initiatives. The EC3 Global EarthCheck Programme – an independent auditing and monitoring service for the travel and tourism industry – has awarded eight of our hotels "Certified Silver" status. For more details, please click here.

Labour Practices

The Group relies on talented and committed professionals to operate its array of businesses. In order to attract and retain such professionals, the Group implements:

To promote an engaging work environment, the Group promotes active and two-way communication between management and staff through the following ways:

An important component to attracting and retaining staff is providing them with opportunities to develop themselves. To this end, the Group provides:

It is critical that staff work in a safe and healthy environment. In this vein:

Consumer Issues

The Group believes in providing the very best service to consumers – whether they are tenants or shoppers at properties under the Group's management, or guests at the Group's hotels. Below are but a few of the many initiatives we undertake to serve our consumers:

Human Rights

The Langham Hospitality Group runs a diversity programme to encourage employees of all nationalities, ethnicities and both genders to join our hotels.

The Group adheres to all anti-discrimination laws and does not practice nor tolerate direct or indirect discrimination based on race, gender, disability, or family status.

Community Involvement & Development

The Group has, over the past few years, been a staunch supporter of healthcare and the arts to promote the physical and mental well-being of the community. The Group recognizes, however, that financial contributions alone may not be enough. As such, the Group's Volunteer Team proactively reached out to the community to provide assistance to underprivileged groups and raise funds for deserving causes. The Group also provided public space at properties under our management pro bono for non-profit organizations to host promotional or fundraising events.

In 2011, the Group decided to focus its Community Involvement & Development activities on three thematic areas: Arts, Children, and Environmental Protection. The Group believes that by strategically designing a few deserving projects in those three areas and focusing all of our philanthropic resources – financial, volunteer, and in-kind – on such projects, we will engender greater social impact. In order to further this goal, the Group has identified partnerships with the following non-profit organizations:

In recognition of the Group's community involvement & development efforts, a few of the Group's subsidiaries have been nominated as a "Caring Company", under the scheme administered by The Hong Kong Council of Social Service.

Our community engagement activities have extended beyond Hong Kong to wherever the Group has properties. For instance, colleagues at The Langham Boston volunteered at Community Servings, which provides free home-delivered meals to needy citizens. The Langham Auckland treated hearing-impaired children and their families from The Hearing House to a special Wonderland Afternoon Tea. Colleagues at The Langham Huntington, Pasadena wore pink to work on Lee National Denim Day to raise funds for cancer research. Meanwhile, the Langham London donated a total of 632 pounds of clothing to Second Chance, an organization that distributes clothing to low-income and homeless people.