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Post Date: 16 Nov 2018

Position: Customer Services Executive - Hotline (電話客戶服務主任) Reference Number: TOP/CS/CSE/20181116

Responsibilities:

  • Handle phone-in and email enquiries on our services
  • Provide after-sales services on our electrical home appliances
  • Follow up customer enquiries and pass the request to technical team where necessary
  • Perform general clerical support to the customer service team
  • Assist in managing inventory accuracy of stocks

Requirements:

  • DSE or Diploma in business related disciplines
  • Minimum 1 year customer services experience
  • Experience in call center or handling electrical appliances is an advantage
  • Customer-oriented, with good communication and problem-solving skills
  • Good command of both written & spoken English and Chinese (including Putonghua)
  • Proficiency in MS Office applications
  • Candidates with more experience and qualifications will be considered as Senior Customer Services Executive